Frequently Asked Questions
Find clear answers regarding our laundry procedures, delivery scheduling, store hours, and billing options.
Laundromat FAQ
Our laundromat is open from 8AM to 9PM daily. Last wash is at 7:30PM to ensure you have plenty of time to finish drying and folding your clothes.
We are not currently attended but our phone number is posted throughout the laundromat with a direct line to the owners if you have any questions.
We are a coin-operated laundromat, and we have a change machine on site for your convenience.
We feature a range of equipment sizes, from economical single-load washers for quick daily loads to large-capacity, oversized washers built for heavy family loads, bulky bedding, and comforters.
Our store is designed for your comfort and offers free high-speed Wi-Fi, comfortable seating, large folding tables, laundry carts, a clean restroom, a fireplace and library, and vending machines stocked with snacks, drinks, and laundry products.
Save a trip entirely by scheduling a door-to-door pickup and delivery online.
Pickup and Delivery Questions
We offer both flexible pay-as-you-go per-pound pricing ($1.75 per pound) and recurring subscription plans for customers who want laundry day on complete autopilot.
Our subscription plans operate on a biweekly schedule, which includes one scheduled pickup and delivery every other week. We offer three distinct tiers to fit your household's size:
Fresh Start Plan: $99/month
Family Freedom Plan: $189/month
Never Fold Again Plan: $299/month
You never have to worry about running out of laundry allowance! Any extra weight beyond your plan's included pounds is billed at our standard rate of $1.75 per pound.
Click on the "Schedule a Pickup" button for as needed service or give us a call at: (217) 483-1100 to set up your days, time and tier for subscription service.
No, you do not need to be home. Simply leave your dirty laundry in a safe, designated spot outside (such as your front porch, doorstep, or with a doorman), and our driver will handle the rest.
For your initial pickup, put your dirty clothes in any sturdy disposable bag, such as cinch-top trash bags. When we return your clean laundry, we will deliver it in a custom, reusable laundry bag to use for your future orders.
Our driver will send automated text notifications directly to your phone when they are en route, as soon as your dirty laundry has been successfully collected, and right when your fresh garments are safely delivered to your doorstep.
Oversized items—such as heavy comforters, blankets, and pillows—are billed at flat rates per item rather than by weight. You can add these directly to your pay-as-you-go order or subscription pickup, provided minimum order standards are met.
We collect your credit or debit card details during online setup. For subscription plans, your recurring fee is billed monthly. For pay-as-you-go or additional poundage, your card is charged after your order is processed, weighed, and finalized at our facility.
Yes! You can easily pause, skip, or adjust your biweekly pickup schedule at any time through your online account portal without any hassle
